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Privacy Policy
This page explains what personal data we collect when you book a surf lesson, join a junior camp, rent equipment, or contact us through our site. It also covers your rights and how to reach us with privacy questions.
We collect information you provide directly through our forms, including your name, email address, phone number, and the content of your message. When you book a session, we may also ask about your surfing experience level and any relevant health or safety considerations.
We automatically receive technical data such as your browser type, device information, IP address, and pages you visit. This helps us understand how visitors use our site and improve our services.
We use your information to respond to enquiries, confirm bookings, send session reminders, and provide updates about your scheduled activities. We may also use contact details to share important safety information about local beach conditions or changes to your booking.
Technical data helps us monitor site performance, analyse traffic patterns, and ensure our website works correctly across different devices. We do not sell your personal information to third parties.
Our website uses cookies to remember your preferences and understand how visitors navigate our pages. We may use analytics tools to collect aggregated data about page views, session duration, and referral sources. You can disable cookies in your browser settings, though some site features may not function properly without them.
Your information is stored securely and accessed only by authorised team members who need it to provide our services. We may share data with trusted service providers who help us operate our website, manage bookings, or process communications. These providers are bound by confidentiality agreements and may only use your data to perform specific tasks on our behalf.
We retain personal data only as long as necessary for the purposes described in this policy or as required by applicable law. When data is no longer needed, we delete or anonymise it.
You have the right to request access to the personal data we hold about you, ask for corrections if information is inaccurate, and request deletion of your data where appropriate. You may also object to certain processing activities or withdraw consent you previously provided.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and may ask for verification of your identity before processing your request.
We are committed to transparent and accurate communication. We do not make misleading claims about our services, fabricate endorsements, or create false urgency around bookings or availability. Our instructors are certified, and any statements about lesson outcomes or skill development reflect realistic expectations for beginner and intermediate surfers.
For privacy-related questions, requests, or concerns, please reach out to us:
Last updated: 15 January 2025